Terms & Conditions
Thank you for choosing us for your travel adventures in Bali. We want to ensure that your experience with us is enjoyable and hassle-free. To help you understand our policies and procedures, we’ve outlined our Terms and Conditions below. By using our services, you agree to these terms, so please take a moment to read through them.
1. Booking and Payment
- Reservations: To secure your tour, a reservation must be made in advance. You can book your tour through our website, via email, or by calling us directly.
- Payment: A deposit may be required at the time of booking, with the remaining balance due before the start of your tour. We accept various payment methods, including bank transfers and online payment platforms. All payments must be completed in full before the tour commences.
2. Cancellation Policy
- Cancellation by You: If you need to cancel your booking, please notify us as soon as possible. Cancellations made more than 48 hours before the tour will receive a full refund of the deposit. Cancellations made within 48 hours may incur a cancellation fee, and no refunds will be issued for no-shows.
- Cancellation by Us: In the unlikely event that we need to cancel your tour due to unforeseen circumstances (such as extreme weather conditions or other emergencies), we will provide you with a full refund or offer an alternative tour date.
3. Changes to Your Booking
If you wish to make changes to your booking, such as altering the date or the number of participants, please contact us at least 48 hours in advance. We will do our best to accommodate your requests, but changes are subject to availability.
4. Responsibilities of Participants
- Health and Safety: Participants are responsible for their own health and safety during the tour. Please inform us of any medical conditions or special requirements prior to the tour. We recommend that all participants have appropriate travel insurance.
- Behavior: We expect all participants to behave respectfully towards our staff, other guests, and the local community. Any disruptive or inappropriate behavior may result in the termination of your tour without a refund.
5. Liability
While we strive to provide a safe and enjoyable experience, Bersinar Bali Tour cannot be held liable for any injuries, losses, or damages incurred during the tour. By participating in our tours, you acknowledge and accept these risks.
6. Privacy Policy
We value your privacy and are committed to protecting your personal information. Any data collected during the booking process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
7. Governing Law
These Terms and Conditions are governed by the laws of Indonesia. Any disputes arising from these terms will be resolved in accordance with Indonesian law.
8. Changes to Terms and Conditions
Bersinar Bali Tour reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services will signify your acceptance of the updated terms.